Returns & Exchanges
Easy returns and exchanges for your peace of mind
Start Return
Begin your return process online
Exchange Item
Exchange for different size/color
Track Status
Check your return status
Return Policy Overview
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days of delivery for a full refund or exchange.
What Can Be Returned
Returnable Items
- Unopened and unused items
- Items in original packaging
- Defective or damaged products
- Wrong item received
- Clothing with tags attached
Non-Returnable Items
- Personal care items
- Underwear and swimwear
- Customized or personalized items
- Perishable goods
- Digital downloads
How to Return an Item
Initiate Return
Log in to your account and go to "Order History". Select the item you want to return and click "Return Item".
Print Return Label
We'll email you a prepaid return shipping label. Print it and attach it to your package.
Pack and Ship
Pack the item securely in its original packaging and drop it off at any authorized shipping location.
Get Refund
Once we receive and process your return, we'll issue a refund to your original payment method within 3-5 business days.
Exchange Policy
Want to exchange for a different size, color, or style? We make it easy!
Size Exchange
Exchange for a different size of the same item. No additional charges if the price is the same.
Color/Style Exchange
Switch to a different color or style. Price difference may apply.
Refund Information
Credit Card
3-5 business days
PayPal
1-2 business days
Bank Transfer
5-7 business days
Important Note
Refunds will be processed to the original payment method used for the purchase. Shipping charges are non-refundable unless the return is due to our error.
International Returns
For international customers, please note:
- Return shipping costs may apply for international orders
- Customs duties and taxes are the responsibility of the customer
- Processing time may be longer for international returns (7-14 business days)
- Some items may not be eligible for international return due to regulations
Need Help?
Our customer service team is here to help with any questions about returns or exchanges.
Email Support
returns@emallworld.com
Response within 24 hours
Phone Support
+1 (555) 123-4567
Mon-Fri 9AM-6PM EST
This return policy was last updated on September 10, 2025
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