Customer and seller accounts
Delete your E-Mall World account
You can ask us to delete your account at any time. This page explains what happens immediately, what happens after 30 days, and what we have to keep by law. It applies to the website, the E-Mall World app and the E-Mall World Seller app.
What happens immediately
- Your account is deactivated. You can no longer sign in on the website, the E-Mall World app or the Seller app.
- You are signed out on every device, and push notifications to your devices stop.
- Your name is hidden on your public profile and on reviews you have written.
- Marketing messages (email, WhatsApp, push) stop.
The 30-day window
- For 30 days your account can still be restored, for example if you change your mind or someone else made the request.
- To restore it, contact support before the 30 days end. Signing in will not reactivate it.
- After 30 days your personal details are permanently anonymized. This includes your name, email, phone number, saved addresses, profile photo, cart and wishlist. It cannot be undone.
What we keep, and why
- Orders, tax invoices, payments, refunds, returns and seller settlement records are kept, as Indian tax (GST) and accounting laws require. They are linked to an anonymized account, not to your name.
- Records needed to prevent fraud or to resolve an open dispute are kept until it is resolved.
- Reviews stay on product pages without your name, so other shoppers keep the product information.
How to request deletion
- In the app: open Profile and choose Delete account.
- On the website: sign in and use the button below.
- By email: write to support@emallworld.com from the email address on your account, with the subject “Delete my account”. We reply within 7 days.
- Sellers: deletion is possible once there are no open orders, open returns or pending payouts. We will tell you what has to be settled first.
Request account deletion
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Read the full Privacy Policy for how we process and retain data.